FAQ Page

Yes, you can buy just 1 items.

No, you don’t have to register to buy anything.

No, this is not possible.

The time required for a simple website is around 2-4 hours on the customer side. At the beginning of the project, content is compiled by the customer or we work with existing content, for example from the current customer website. As part of the revision round, change requests can then be specified the time required here varies depending on the scope of the change requests. We have structured all processes in such a way that we can keep the time expenditure on the customer side as low as possible.

Since your content is optimally integrated into the design by us, we can only start development once we have received all of the content from you and our designers have been able to get a comprehensive picture of the project.

This is the only way the team can develop a good feeling for your new website and create a suitable design. If your content is not available but you would like to start developing, you have the following options:

• Develop an attractive design with placeholders in place of your texts.
• Development based on texts from a suitable competitor.
• Copywriting by our copywriters & SEO experts.

Any placeholders and competition texts can then be replaced with your content in the course of the project. This way we use the time optimally (while you are creating the content).

Your project manager collects all necessary content and information right from the start. This includes texts, photos, videos, logo files, required access data (e.g. for hosting and domains), links / social media links and various information on your part about what you want and expect from your new website. We have developed a clear structure for collecting this information. In this way, gathering information does not take up much of your time.

We have also developed a clear structure for logo designs and other services. Efficiency and customer satisfaction are our top priority.

After all information & content has been sent to your contact person, the creation of the website only takes about 2-4 weeks.

During the revision rounds, you have the option of adapting the design of the website to your wishes. However, if there is no feedback for several months and the new website cannot be further developed for a long period of time due to customer fault, we reserve the right to calculate this for the following reasons:

• The software used changes. To ensure the security of your new website, we always keep it up to date. The website under development must be maintained and updated on a regular basis.
• The familiarization time of the programmers, designers and project managers involved multiplies after a long break in order to be able to find their way back into the project and work efficiently.
• The maintenance of the test server, on which the website is developed, results in ongoing costs on our part.

Thus, development time is usually limited in the web design industry. Above all, this provides a time frame and is intended to prevent the creation of a website from dragging on for many months.

The development time of homepages up to € 5,000 is therefore usually limited to 3 months. This is three to six times the time required on our site to develop a modern website exactly according to customer requirements. For websites above € 5,000, the development time is limited to 6 months. We have summarized more information on this in a blog post on the process. Further information can also be found in our general terms and conditions (webcustom).

EXCEPTION: IF YOU ARE AWARE AT THE BEGINNING OF THE PROJECT THAT THE CREATION WILL TAKE SEVERAL MONTHS (E.G. FOR ASSOCIATIONS OR SMES THAT HAVE A CLEAR SCHEDULE INCLUDING INTERNAL MEETINGS REGARDING THE NEW HOMEPAGE), THEN WE WILL BE HAPPY TO AGREE ON AN ALTERNATIVE TIMEFRAME. WITHOUT FURTHER COSTS!

We also offer an express service. Internal resources are restructured, personnel redistributed and the project is implemented with twice the number of specialists with the highest priority.

The project duration can thus be shortened significantly – how many days it takes exactly depends on the following factors:

• Duration until all information & content on the new website is available.
• How quickly are change requests formulated within the framework of the revision rounds.
• Are all the logins transmitted (e.g. for hosting and domains) correct and have the necessary rights.

For optimal communication and efficient processes, we provide guidelines at the beginning of the project. Our team is very experienced when it comes to projects with time pressure and strict deadlines. Your personal contact will guide you from A-Z through the creation of the website.

UYiLOMUSEUM Stock Graphics are prepared graphics and photos, meanwhile they provide graphics, photos and videos on almost every topic and occasion.

UYiLOMUSEUM Stock Photos are high-resolution photos for use on your own website and help to give your website a professional and contemporary design. The term is derived from the English “stick” = “to have in stock”, “to have in stock”. Stock photos are professionally created for all different situations and industries and are offered on relevant portals for stock photos and stock videos. You can search for stock photos for specific subject areas and situations and acquire a license for the desired graphic so that you can legally use it on your own website. So you don’t have to have expensive and time-consuming photos taken, but find a variety of suitable graphics for your industry.

Our designers suggest suitable stock photos if there is a lack of professional images from customers. You can then decide whether you want to purchase the licenses for the suggested photos & videos or provide replacements yourself.

An SSL certificate protects the data transfer so that it cannot be seen by unauthorized persons.

An SSL-secured page can be recognized by the lock symbol and “https:” in the browser.

Since July 2018, Google has been marking all websites without an SSL certificate as “not secure”.

In response to this and the new EU General Data Protection Regulation, we are therefore offering to adapt your website to the current data protection standards.

All of our websites have SSL encryption included.

With all our plans, you can submit as many design requests as you would like and our designers will work on it every business day. Revisions are unlimited too!

Regardless of how many requests or revisions you submit, the price stays the same. You are only limited in terms of speed as we are real humans doing real work but can always upgrade to our Business plan to have 2 designers working on your account every day.

You can read more about the daily output you can expect.

Our designers will work on your requests every business day, all year long.

In 90% of the case, we deliver the first update the next day but for complex requests this can take 48h.

Our team is composed of awesome graphic designers, logo designers, illustrators and UI designers. With such a variety of talents, there is not much we can’t do.

Branding, logos, websites, landing pages, social graphics, ebooks, illustrations, icons, GIFs, infographics, etc. You can have a look at our full Scope of Service.

Note that we do NOT do coding (CSS, HTML, JS) and video editing.

Yes. All of our work is done for you and for you only. You have complete ownership of the files as soon as you received them and are free to use them as you please.

With our ENTERPRISE PLAN , you get 2 designers working on your account every day. Meaning that we will be able to get 2 times more done on a daily basis.

All our plans come with a full 14 days money back guarantee.

If after several design requests, you still don’t think UYiLO Custom Graphic is the right fit for you, we will refund 100% of your initial membership fee.

1 designer is assigned to your account and work on your projects every business day.

A professional illustrator will be assigned on your projects that require hand-drawing.

A professional Ul designer will be assigned on your web and Ul projects. We do not provide coding.

An experienced brand design will be assigned on your brand identity projects.